The furniture delivered has a color difference
Yesterday, Ms. Li, a citizen, told reporters that not long ago she and her lover went to a furniture city to buy a dining table, and they met a blue and white glass dining table. This dining table is pushable and pullable, with two boards in between, and the two parties immediately negotiated a price of 900 yuan, and a deposit of 100 yuan was prepaid. The next day, the merchant arranged for the table to be delivered and installed, and Ms. Li paid the balance. A few days ago, when guests came from Ms. Li's house, she took out the other two boards of the dining table and prepared them for use. At this time, Ms. Li realized that one of the two boards was different from the others in color and milky white. Ms. Li immediately contacted the furniture dealer. The furniture dealer said that there is now a table left in Curry. It must be a little problem, otherwise it would not be so cheap. Ms. Li said that this incident made her quite angry, and she would reserve the right to pursue the responsibility of the merchant.
Consumers Association counts unscrupulous furniture dealers' crooked moves
Yingzhou District has Yaohai, Zhongnan, Huixin and other furniture cities. Furniture sellers are relatively concentrated. Yesterday, the reporter came to Yingzhou District Consumers Association. Xu Kai, secretary-general of the district ’s Consumers Association, told reporters that overall, the integrity of the furniture operators ’integrity management is not bad. In order to attract repeat customers and gain a high reputation, it is not easy to take The agent's brand is joking. However, some unscrupulous furniture manufacturers often give defective products or their remaining residual and defective products to consumers, and pass the losses on to consumers.
Crooked trick 1: Broken leg says it's upside down
On April 25, Yingshang consumer Mr. Zhu came to a furniture city in Fucheng to spend 2760 yuan to buy a large round table, draw machine, Buddha statue case and wardrobe. On April 26, Furniture City delivered the goods to Mr. Zhu's house. After installation, Mr. Zhu found that the leg of the wardrobe was broken. 'I called the operator at that time, and the operator gave me a sloppy eye, saying that it was originally good, and the break was on the road. I only wanted to repair it, not to replace it. Mr. Zhu told reporters. Of course he was very angry and reflected this to the Yingzhou District Consumers Association. After the settlement, the operator took away the bad furniture and returned Mr. Zhu's 1600 yuan. The matter was resolved.
Bizarre trick 2: Dark delivery attempts to get through
At the beginning of last year, Mr. Zheng paid a prepaid deposit of 1,000 yuan for a five-piece pear wood furniture priced at 9,000 yuan in a home furnishing store. The next day, the merchant arranged for the furniture to be delivered, but at that time it was too late and the light was dim. Mr. Zheng was more careful and asked the merchant to pull the furniture away and send it back early in the morning. The next day, when the furniture was delivered again, Mr. Zheng found out that the furniture delivered was not the same style he saw in the furniture store. Mr. Zheng refused and let the merchant send someone to pull the furniture away. The merchant did not do it: you let us run back and forth three times and five times, and now say no, anyway, you have already paid the deposit, you can pull it away, the deposit is not refundable.
After the Yingzhou District Consumer Coordination Solution, the merchant finally returned the 1,000 yuan deposit to Mr. Zheng.
Crooked trick 3: the bad bed in exchange
On the eve of May 1st last year, Mr. Citizen Chu prepared a bed for his marriage and took a picture in a furniture city. Because he was in a hurry to get married, he immediately paid the full amount of 5,800 yuan and agreed that the merchant would deliver the bed to the house the next day. But when the bed was delivered to Mr. Chu, he discovered that there was a crack in the bed. He found a business, and the business happily agreed to give him another one.
Taking advantage of the darker weather, send the problematic furniture to the consumer's home; say that it is replaced by the consumer, and there is still a quality problem after the replacement; the optimistic style is sent to the home but it is found that the style is changed ... .Some unscrupulous furniture manufacturers often slap the consumers with sloppy eyes, and they continue to mislead them, causing consumers to suffer losses. The Consumers Association reminds consumers to keep their eyes wide when buying furniture.
Bizarre trick four: coax consumers to invoice
Xu Kai said that in recent years, they have discovered that unscrupulous furniture operators are coaxing consumers to invoice. For example, when a consumer went to a furniture store to buy furniture, the store owner said that he was illiterate and asked the consumer to write on the invoice for him. But when the consumer came home and found that there was a quality problem with the furniture he just bought, and then he looked for the owner of the furniture store, the boss 'turned his face and didn't recognize the person', saying that the consumer did not know where the invoice was picked up. Never bought anything in his shop. Such a thing is very difficult to deal with due to lack of evidence.
"Eight Attentions" when buying furniture
So, what issues should consumers pay attention to when buying furniture? Yingzhou District Consumers Association reminds: first, you must sign a contract with the merchant before buying, indicating the price, color, style, quality (whether new or processed products) of the furniture; second, pay attention not to write the "deposit" as a deposit 'Because there is a quality problem, the' deposit 'is generally non-refundable; third, when buying large pieces of furniture, it is necessary to compare the three. If it is easy to find a piece of furniture in a furniture store, and the deposit is prepaid, if For better furniture in another family, it is not easy to get the deposit back; fourth, calm quality disputes, do not make trouble, if the public security organs and other departments intervene, the Consumers Association can no longer ask, and, originally It may be a matter of reasonableness for consumers. If they cause damage to others, they must be compensated, not worth the loss. Fifth, pay attention to obtaining tickets when buying furniture, and there are evidences to correct the quality problems; sixth, do not invoice on behalf of the boss; seventh , Refuse the furniture sent at dusk and night; Eighth, if there is a quality dispute, you can complain to the local consumer association department in time, do not procrastinate, otherwise it will be difficult to protect your rights after the three guarantee period.
The furniture market is being regulated
It is understood that the city's furniture and home improvement market has established a home improvement association to implement industry self-discipline; consumer associations at all levels have also expanded their functions and regularly opened up integrity management classrooms in various furniture and home improvement markets, inviting businesses and consumers to learn the law, The product quality law and other laws and regulations promote the civilized and trustworthy operation of the operators; some are more detailed in management. For example, the Yingzhou District Consumers Association has recently designed a format contract for the purchase of furniture and home improvement products with the City Home Improvement Association. After being approved and filed by the Contract Section of the Municipal Administration for Industry and Commerce, it will be pushed out within the jurisdiction, so that the legitimate rights and interests of consumers will be guaranteed to the maximum extent.
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