In a furniture building materials store , the reporter met Miss Song who was buying building materials and furniture products. She told reporters that this is the third time she and her husband have come to the store recently. The first two visits only had a " basic understanding " of the product. This time, it was mainly to finalize the previous intentional products.
Consumer voice
Do not dare to easily buy furniture and building materials
In a furniture building materials store, the reporter met Miss Song who was buying building materials and furniture products. She told reporters that this is the third time she and her husband have come to the store recently. The first two visits only had a " basic understanding " of the product. This time, it was mainly to finalize the previous intentional products.
However, even though Ms. Song has done a lot of homework in advance, she still said that it is not easy to choose products that are suitable for all aspects, such as quality, environmental protection, and price. "There are too many businessmen's sayings, some products have never heard the function before, and the various furniture materials used make people feel that Yunshan fog cover, originally wanted to order floors and furniture, but still have to look at. " Miss Song said .
Many consumers are as cautious as Miss Song when purchasing home building materials. If there is no need for decoration or replacement of furniture and building materials, people will hardly go to home stores. Therefore, once you really need to buy products, it is inevitable that you will encounter the problem of " only looking at buying " because of the lack of understanding of the product . Coupled with the variety of sales personnel when introducing products, it is often more difficult for consumers to choose.
market survey
Material
Confused the concept of " all solid wood " and " solid wood "
People generally pay attention to material issues when buying furniture. But on this issue, the reporter found that some of the sales staff's statements are easy to cause misunderstandings by consumers. For example, in terms of the concept of all solid wood furniture and solid wood furniture, it was originally two different things, but in the mouth of some sales staff it became the same product.
Sales statement
" Our furniture uses XX material. "
Reporters learned through interviews in the store that this is the most commonly heard statement when sales staff introduce furniture materials, and few consumers question this statement. However, when the reporter asked whether the product used this material as a whole, the sales staff would answer " yes " and " no " or make further explanations about which parts used other wood.
In fact, the sales staff's introduction of furniture materials is directly related to whether the furniture is " solid wood furniture " or " all solid wood furniture " . "General Technical Conditions for Wooden Furniture" (GB / T3342Z) stipulates that all solid wood furniture must be solid wood except for the frame and the bead of the mirror. For solid wood furniture, the main components of the door panel, side panel, top panel, and panel are solid wood, and the other components are other auxiliary materials.
Purchase tips
Although the concepts of these two types of furniture are completely different, there is no small problem in the introduction of the sales staff. For example, if a salesperson introduces furniture as a valuable solid wood material, the average consumer will understand that all the products use this material, but in fact this material may only be the main material. If the auxiliary materials of furniture use other types of solid wood materials, then even if this is " solid wood furniture " , once confused by the sales staff as " full solid wood furniture " , consumers will find it easy to have a consumer dispute with the merchant after buying it. .
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