After a month or two, the products purchased by consumers during the holiday promotion such as "May Day" and "Dragon Boat Festival" have successively gone through the process of distribution and use, and consumer complaints have also been relatively concentrated recently. The “Binhai Rights Protection in Action†column rights protection hotline has received several rights protection requests, most of the goods purchased during the “May Day†and “Dragon Boat Festivalâ€. The furniture purchased at 8,000 yuan was found to be not only damaged but also chromatic aberration. The consumer advocated the return of goods, and the merchant proposed repairs. The buyer and seller could not hold each other for a while.
? ? 8000 yuan furniture is damaged with color difference
A few days ago, Li Li (a pseudonym) and his wife, who live in Binhai New Area, entered the rights protection hotline for help. In early May of this year, through the May Day holiday promotion, the Li and Li couples purchased a set of branded furniture in a furniture city, namely a bed and a wardrobe. , Bedside tables and other four-bedroom suites, with a total price of 8,000 yuan. Due to the commitment made by the sales staff when recommending that the furniture is made of solid wood and the interior is made of sheet metal, the couple has left a special eye to let the sales staff mark on the order. After more than a month, the furniture was delivered to Li Li's house. The couple found that the house had several frictional damages. The internal plate also had problems in the treatment of the edging. There were gaps in many places. They also found that the color of the furniture was different from that seen in the mall at that time, with some color differences. Although the problems found did not affect the normal use, they questioned the quality of the product and found the merchant to ask for treatment. The merchant stated that it can repair the furniture problem, but the repair cycle is very long. However, Li Li and his wife will go to the field due to some problems, only to return after half a year, and then ask the merchant to return the goods. The merchant did not agree to return the product, only agreed to repair, and said that if they must return the product, they would charge a 30% return fee of 2400 yuan.
? ? Return furniture after paying 1,000 yuan
Immediately after receiving help, they launched an investigation and reminded them to complain to the consumer association. The staff of the New District Consumers Association do work to both buyers and sellers. After the Li Lis have problems in purchasing furniture products, they should carry out repairs, replacements and returns in accordance with the "Tianjin Furniture Commodity Repair and Replacement Responsibility Regulations". If serious quality problems occur or the quality still does not reach the national standard after replacement, it is applicable to returns . They did not require the merchant to carry out repairs and replacements, and directly requested a return, which did not meet the relevant regulations. If Li Li and his wife insisted on the return, they would bear a reasonable cost. For the complained merchant, the furniture color difference is clearly stated in the order, and the color difference is within the acceptable range, the merchant does not assume responsibility. The defects in furniture shall fulfill the "Three Guarantees" responsibility in accordance with relevant regulations. In the case of consumers insisting on the return of goods, merchants should reasonably calculate the loss and must not demand excessive return fees from consumers without reason. After repeated communication between the two parties, a mediation agreement was finally reached: the merchants returned the furniture for the furniture purchased by the Li and his wife, and the Li and his wife paid a return fee of 1,000 yuan.
The New District Industry and Commerce Bureau reminded that holiday consumption promotion offers are strong, but consumers must remain calm when buying goods. Furniture, as a commodity with a higher value, must be considered carefully and carefully selected when buying. When purchasing furniture, in order to clarify the responsibilities and obligations of both consumers and reduce furniture disputes, the model text of the furniture sales contract should be used as much as possible. In the event of a consumer dispute, both parties to the dispute shall resolve the dispute with a positive attitude and a peaceful attitude. When defending their legal rights and interests, operators and consumers should fight for their rights and interests within a reasonable and legal range in accordance with policies and regulations. If the claims are unrealistic, they will not be supported.
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