"Low-cost signing" should pay attention to after-sales service
During the "11" holiday, after repeated comparisons, Mr. Lin chose a home improvement company with a relatively low price. He sent a few thousand yuan of vouchers for the main materials, not to mention, and also guaranteed that the decoration was completed as a model room. After the start of construction, Mr. Li slowly discovered that the actual materials used in the project were much higher than the budget bill, the cost of various main materials was higher than the budget, and many materials required additional bills. In particular, many gadgets are not counted at all. When a worker calls for an "urgent need", they can only rush to the building materials supermarket to buy them. After verification, when the construction team was constructing, the water and electricity pipelines were intentionally bypassed, and the wall paint and other aspects were also overspending.
As the competition between decoration companies intensifies, the use of low-cost signing has become a method for decoration companies to win customers. In particular, the demand for impulse during the “Eleventh†peak season, merchants have tried every possible means to increase their business volume, in order to increase their business volume. However, when it comes to real renovations, under-prepared owners are often caught off guard by the extra expenses. After careful calculation, they not only save money, but also overspend a large amount.
Therefore, when choosing a home improvement company, in addition to seeing whether it has construction qualifications, business licenses, and after-sales service capabilities, it should also see whether its management is complete and the construction team is stable.
Delivery delay in peak season
Mr. Li, who lives in the southern suburbs of Xi'an, told reporters that during the "Eleventh" period, he bought a set of branded furniture, including a bed, two bedside tables, a bookcase, and a TV cabinet, at the furniture mall. . The salesperson said that the bed and the bedside table were not in stock, so he took out a sample bed and a sample bedside table to replace, and agreed to deliver all the new furniture until the end of the holiday. When Mr. Li called again and again for inquiries, the response from the after-sales center was that the remaining furniture was still in production, and the product had not yet reached the assembly line.
When Mr. Li, who was helpless, said that he wanted to return the goods, the long-awaited bed and bedside table finally "stolen." There is a clause in the ordering contract that if the delivery is delayed for 1 to 7 days (including 7 days), the customer will be compensated 1% of the purchase amount at one time; if the delivery is delayed for 8 to 14 days, the customer will be compensated for the one-time purchase. 2% of the purchase price. But the merchant refused to compensate. Regarding the deferred compensation matters stated in the contract, the after-sales center stated that because the consumers had used the samples provided by the company, there was no compensation for the inconvenience caused to the consumers because the delivery was not timely.
The reporter found in the interview that many furniture sellers currently have a serious lag in delivery. Consumer association staff suggested that consumers should enter into a more detailed agreement or contract when signing a furniture purchase contract. The key terms that are prone to disputes should be clear, and the penalty for delivery breach should be carefully agreed.
There is no guarantee of quality during the deadline
The wooden floor installed by Ms. Jiang ’s parents had a large area of ​​deformation within a few days. Ms. Jiang found a home improvement company that had contracted materials, and then the company sent workers to re-lay the floor. However, Ms. Jiang believes that the floor in her home has been damaged in a large area, and there are very large and small gaps which are very ugly. However, the floor dealer believed that there was no problem with the floor, and that it was a construction problem; while the construction team determined that the quality of the floor had a problem, which made Ms. Jiang's rights protection trouble.
Industry insiders told reporters that many floor vendors are now paying too much attention to the construction speed in order to seize the holiday market, and they are not strict in terms of construction quality and detail processing, which has caused many hidden dangers for the long-term use of flooring. The period of great sales of general building materials has passed, and there have been many reflections on various delivery, installation and use issues. The main reason is that the after-sales services of the merchants, including delivery and installation, are not matched, and they cannot cope with the sudden sales peak. For consumers, while paying attention to the price and distinguishing the strength of promotion, they should return to the verification of the product itself.
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