I was troubled by the troubles, all of which were caused by the furniture bought in the furniture city. What happened? At the beginning of July this year, Ms. Qiu and her family saw two samples of furniture at the Hande Brothers Furniture Store in Sansen Furniture City, Changan South Road: bookcases and transfer cabinets, and decided to pay 2,250 yuan of furniture immediately after purchase. Four days later, the two pieces of furniture were delivered to Ms. Qiu’s house. Ms. Qiu was very dissatisfied when she saw the situation when the furniture was delivered. Ms. Qiu: The samples we bought were not faulty at the time. After the delivery, there was no packaging. The light was not put on the car. After the bookcase was installed, we saw that it was all the marks and scratches, and there was still a piece in the upper right corner of the bookcase. At the time, they saw scratches, and their workers said that they only had to deliver the goods, just install them. Ms. Qiu repeatedly found the Hande Brothers furniture store to solve this problem, but more than a month passed, and the attitude of the staff in the store was very indifferent. Ms. Qiu: His salesperson, I sold you the samples. I said that the samples were not scratched. There was no problem. I said that I bought samples, not defective products and other foreign products. She said the sample, I said that you have a problem with the sample. At that time, there was nothing wrong with it. I asked for a return, and they did not retreat. They did not care. Yesterday afternoon, the reporter and Ms. Qiu found together, Sansen Furniture City Customer Service Center, after understanding the matter, customer service manager Yan Hongli gave such a reply: the sample does not enjoy three bags, not in the package, replacement, repair Within the scope. Then, if the goods purchased are samples, can you really not enjoy the three-pack service? In this regard, the reporter consulted Zhang Tianyou, former deputy secretary general of the Provincial Consumers Association. He said that according to relevant policies and regulations, there is a problem, the merchant should return the defective product to the consumer. Zhang Tianyou, deputy secretary general of the Provincial Consumers Association: If consumers want to buy this sample, the operator should inform him that this is when the regular product is sold to you, or is sold as a defective product to you, the sample does not explain it. It is a defective product. It shows that it was bought to her according to the regular product. It was sold to her according to the regular product. If the problem is found, it should be returned to others. Second, according to the laws of Shaanxi Province and the regulations on consumer protection in Shaanxi Province, if problems arise, they should be given back or replaced. Subsequently, the reporter contacted Zhang Kai, the furniture store manager of Hande Brothers, and he said that he would solve the matter as soon as possible. Han Kai brothers furniture store manager Zhang Kai: I let our store manager contact her directly now, must give her back, just fine, this is not a big deal.
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